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Questions about your account, quit plan, streaks, or tracking? Contact us and we'll help you get back on track quickly.

Frequently Asked Questions

You can create an account or log in with the same methods on every iPhone:

Your email address with a confirmation code
Apple ID
Google account

If you switch login methods, use the one connected to your original account to keep your quit history and streak data.

Check spam/junk folders first, then request a new code and wait a few minutes. If it still does not arrive, contact us from the same email address you used for sign-up so we can troubleshoot faster.

The onboarding test is a Fagerstrom-style nicotine dependence check. It helps Quffy suggest a more realistic quit plan, including trigger strategy, craving intensity support, and the right pace for your first smoke-free or vape-free days.

Open the main screen, tap the "+" button, choose your nicotine type, and add usage details. Consistent logging is important: the more accurate your entries, the better your trigger insights and quit progress trends.

Yes. In the Goals section, set your quit date and Quffy will structure progress around that target. You can use it for quitting smoking, quitting vaping, or reducing mixed nicotine habits before a full stop date.

Quffy combines your logged entries, streak data, craving patterns, and milestones into one progress view. This helps you see what is improving and where you need stronger trigger protection.

Yes. Go to your history, open the record you want to change, then edit or delete it. Keeping your log clean improves the quality of your personal quit insights.

Absolutely. You can update your quit date any time in settings, and Quffy will recalculate timelines and milestones automatically.

Yes. You can use Quffy for gradual reduction or a direct quit approach, depending on what fits your situation. We continue improving guided workflows in upcoming releases.

Start with three quick checks: restart the app, update to the latest iOS/app version, and reinstall if needed. If the issue continues, contact support and include your device model, iOS version, and a short description of what happened.

Email us at hello@quffy.app with the subject line 'Quffy Feedback' or 'Quffy Bug Report'. Screenshots and short step-by-step details help us fix issues faster.